Returns and problems

If your box is damaged or incorrect

Check your box when it arrives. If it is damaged, if something is missing or if it is not what you ordered, contact us within 48 hours of delivery and send a photo of the problem. We will replace the box or the missing item, or refund you.

Changing your mind

Every box is wrapped by hand and often contains food, so we cannot take back a box that has been opened. If you contact us before we start preparing your order, we can cancel it at no cost.

Cancelling an order

Call or message us as soon as you can. If your order has not been prepared yet, we cancel it. If it is already on its way, we will tell you what we can do.

How refunds are paid

You pay on delivery, so a refund is made by bank transfer or in cash, whichever you prefer.

Contact us

You find our phone number, WhatsApp and email on the Contact page. We read every message.